As the coronavirus pandemic drags on, retailers and restaurants have had to make some major adjustments to their business models to survive the inevitable shift in consumer trends. However, even as the country tries to reopen, consumers are hesitant. In a recent survey by Dataessential, 50% of people said they would still not be comfortable dining on-site even once the pandemic had improved and social distancing was pulled back. Retailers fared better, but people still indicated that they would continue to take precautions like curbside pickup into consideration when choosing their stores.
Contactless payment systems, like the ones offered by Harbortouch, can help provide your customers – and employees – with a safe shopping or dining experience and instill a sense of trust and confidence that your brand is doing everything possible to protect their health.
Contactless Payment Systems Decrease Chances of Virus Transmission Says Harbortouch
Harbortouch has worked with over 400,000 small to mid-sized retail businesses and restaurants across the country to help increase efficiency and reduce wait times. Now, contactless systems offer a benefit that used to take a backseat for most business owners – a decreased opportunity for germ transmission.
Tap and pay systems and mobile wallets have been around for years, but now they’re having their moment, as contactless everything becomes a necessary adaptation to curb the spread of the pandemic. Cash has been shown to carry coronavirus and hard surfaces like those of plastic credit and debit cards are known offenders as well. Contactless payment systems decrease person-to-person transactions and slow the spread of COVID-19.
Investing in contactless payment options also lets your guests and employees know that their health and safety is your number one priority.
Tableside Ordering Increases Safety and Efficiency Says Harbortouch
With systems like Harbortouch Tableside, servers are able to put in orders and accept payments right at the table. These systems typically use a mobile device like a tablet to mirror the interface of the actual POS system. Instead of taking orders and then trekking all the way to the back of the restaurant to tell the kitchen or input it in a system, orders go in immediately. Saving a few minutes may feel minor, but those minutes per table add up when your server has ten tables. This improves the employee experience and the customer experience by streamlining ordering, reducing instances of inaccurate orders, and increasing table turnover.
Tableside ordering also cuts down on the use of pen and paper which can harbor germs. And the increase in efficiency and accuracy helps soothe those customers who are already nervous about being physically in your restaurant in the first place. And the faster you turn tables, the more quickly you’ll be able to recoup your losses and accelerate your financial recovery.
Online Ordering Can Increase Revenue Significantly Says Harbortouch
Whether you’re in the restaurant business or retail, giving your customers the option to order online increases opportunities to convert while also increasing your health and safety measures for customers and employees alike. There are many different systems, but when you use a service like Harbortouch Online Ordering, there is a typical process:
- Someone orders online
- A ticket is generated by the POS system
- You fulfill the order and give updates on its status
These systems were originally designed to provide a seamless ordering experience for your employees and your customers, says Harbortouch. Now, it offers the added benefit of increasing your contactless payment and service options. People can order for delivery, curbside pickup, or direct pickup. These are all solutions that reduce the opportunity for germ transmission and lessen the likelihood that your employees or your customers will catch the coronavirus.